We have an operations team that looks after our running tenants. They respond to requests and incidents from users by following specific processes, they might for instance restart a container on an instance or undelete a resource a user deleted by accident.
Because these are repeatable actions they should be automated by rolling them into scripts. We want the jobs to be executed centrally so we can be able to track who ran which job and ideally have a central dashboard.
I need to investigate a platform to provide to the Operations team to get this job done.
Being from a dev background Jenkins would be my obvious choice but I feel like this must be a solved problem in the devops/ops world.
I've tried to research this but part of the problem is I don't know the name of the class of tool I'm looking for. When I look for automation platforms I find CI systems but they don't really fit with my problem.
Which tool or type of tool is appropriate to my needs?