In my career, I have been both a software developer and ITIL practitioner in an operations role. Thus DevOps was a natural progression for me.
However, I have always struggled with the highly specialised language that ITIL introduces and making that "Developer Friendly" enough to not be a complete turn off to developers.
ITIL is an internationally recognised IT Service Management framework that has been developed over 30 years as a set of practices that have a proven benefit to the operational stability and maturity of an organization.
Is DevOps truly compatible with ITIL, or in essence do we need to take the spirit of ITIL and "translate" it to language that is better understood by development teams:
- Incident & Problem Management → Production Defects, Bugs or Issues
- Change & Release Management → Continuous Delivery
- Event Management → Logging, Telemetry, Instrumentation and Alerting